Terms & Conditions

OUR RETURNS POLICY

Returns and Refunds

This applies to items purchased from Hack Up Limited.
If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 7 days of the date you received the item, unopened with any seals intact and we will issue a full refund for the price you paid for the item. The refundable amount will include a deduction for any discounts you received on your original order, at a level proportional to the normal value of the returned item(s). Please note: We can only accept the return of opened items if they are faulty.

Instructions for returning items to us and our policy on the refund of delivery charges are carefully outlined in the following sections This returns policy does not affect your statutory rights.

If you take delivery of a Hack Up Limited package and the contents have been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange.

 

HOW TO RETURN AN ITEM

Our returns policy means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 7 days of the date you received the item, unopened with the seals intact and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty. Note: special conditions apply to our introductory offer on pre-filled syringes ONLY. (Check the guarantee offer on the left panel)

Please follow the steps below to enable us to process your refund efficiently:

1. Wrap the item securely in its original packaging with all accompanying documentation. Give your reasons for the return along with your personal details.

2. Send the package to the address below:

Hack Up Ltd
Houghton House
Parsonage Lane
Woodditton
Newmarket
Suffolk
CB8 9RZ
United Kingdom

We will notify you via e-mail when we have processed your refund. For your protection we recommend that you use a recorded-delivery service.

 

DELIVERY CHARGES

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the postage charges incurred in sending the item to you, and your normal postage charges incurred in returning it to us. Under no circumstances can we refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

Where you are withdrawing from your purchase within the seven working days cooling-off period, we will refund the normal postage charge for delivery of that item, but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

 

YOUR STATUTORY RIGHTS

Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item’s delivery to you. We regret that we cannot accept cancellations of contracts for the purchase of products where the item has been opened and unsealed.

To cancel your purchase under this cooling-off period, please follow steps 1 and 2 as outlined in our “How to Return an Item” section above stating “contract cancellation” as your reason for the return. Please package the relevant item as instructed and send it to us with the despatch note so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

Hack Up Ltd Cancellations Department
Houghton House
Parsonage Lane
Woodditton
Newmarket
Suffolk
CB8 9RZ
United Kingdom

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge--we cannot refund any priority, express or courier component of the postage charge.

 

SECURITY & PRIVACY POLICY

How do we protect your information?

All the customer information (including your name, email address, mailing address, credit card information and purchase history) is protected by using secure servers.

When you place an order with us, we protect your credit card information by using a secure server (SSL- secure socket layer-encryption, the Internet standard for secure transactions) for browsers that can accept it. The financial data is available only to the banks and credit card clearing services for the purpose of processing payments.

As an additional safety concern, please be assured that once the transaction is complete, your credit card details will not be stored on our database along with your other personal details.

Only you and the system administrator know your password. The information you provide us may be transferred outside the United Kingdom for the purpose of operating our site or to maintain your customer account. Hack Up Limited employees will never give out your personal information to anybody unless you specify so, nor will our employees ask you for them in an unsolicited email or telephone call. All the consumer information is stored on a separate and secure database, which is not directly accessible from the Internet. At Hack Up Limited we regularly review the security measures to ensure that our site is safe and secure, from our consumers’ point of view.

If you are still unsure about sending your credit card details over the internet. You may place your order over the telephone by calling customer services anytime Monday to Friday between 9.00 am to 5.00 pm GMT on 01223 864766

Privacy:

Hack Up Limited respects your privacy and is committed to protecting it. All the information given by you will be maintained with utmost care. This information is required for the sole purpose of easing and enhancing your overall shopping experience and will not be passed on to a 3rd party unless you specify so.

 

PAYMENT OPTIONS

Hack Up Limited offers the following variety of payment methods:

• Credit Cards:
• Visa
• MasterCard

• Debit Cards:
• Switch
• Delta
• Solo

We never bill for credit card service fees!

Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

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